Symantec pcAnywhere 12.5 is the world?s leading remote control solution. It lets you manage computers efficiently, resolve helpdesk issues quickly, and connect to remote devices simply and securely. New features include smart card authentication and native whiteboard support, while continuing to enable...Read More
Symantec pcAnywhere 12.5 Host and Remote Product Description
Symantec pcAnywhere 12.5 is the world?s leading remote control solution. It lets you manage computers efficiently, resolve helpdesk issues quickly, and connect to remote devices simply and securely. New features include smart card authentication and native whiteboard support, while continuing to enable remote users to find, connect to, and control the hosts they need.
Quick Connect Applet:
Very intuitive and intelligent access to frequently used functionality
Preserve authentication so connecting to the same resource again is just one click
Automatically deploy host . If the machine that technician is trying to connect to does not have pcA host installed, then the app will automatically deploy a pre-configured host and establish connection
If pcA services on the host have stopped for some reason, the app automatically starts the services and then establishes connection
Native Whiteboard Support:
Two-way communication between technician and end-user using standard drawing tools allow either user to highlight items on the screen
Logging, Reporting, and Notification:
FQDN of computers in session, IP addresses, logged in user names, keyboard/mouse status changes
Additionally chat conversations are also logged
Logging to NS database allows detailed reports and helps meet Compliance requirements
Smartcard Authentication:
Supports all PC/SC compliant smart cards (standard on newer versions of Windows)
Multi-Monitor Selection:
When the host has multiple monitors configured, a user on remote side can choose to view any one or all monitors at a particular time during the session
In addition, up to eight monitors on host side are supported
Thumbnail View of Active Sessions:
When multiple sessions are open, a dedicated tab displays thumbnails of all active sessions
User can directly jump to a session by clicking on the thumbnail
Primary and Secondary Authentication:
Earlier versions of pcA supported only one type of authentication to be active at any time. 12.5 additionally allows Local\Administrator group to be added to other authentication types
Therefore, if a host is configured with a pcAnywhere user, then enabling secondary authentication will also permit authentication of all users belonging to the Local Admin group
Host Invitation Improvement:
pcAnywhere simplifies the process for users to request help from an administrator by using a host invitation
When a user needs help, they can choose to send a host invitation
The host invitation will automatically populate their SMTP mail client
Customizable Toolbar:
Administrators can simplify the remote control session interface by customizing it to display on the options used most often
Symantec pcAnywhere 12.5 Host and Remote User Reviews
Confirm all merchandise and price information with the vendor, including the model (whether it is a US or non-US model), the condition of the product (whether it is new, refurbished or remanufactured), what accessories are included and what the warranty covers.
Find out about the seller's return and refund policy. Be sure to learn about the allowable return period, about any restocking fees that the seller charges and about your liaibility for the shipping charges for returned merchandise.
If rebates or special offers are involved, make sure the terms are clear and follow instructions precisely.
Ask for a total of all charges including shipping, handling, insurance and taxes.
Pay by credit card. Avoid checks or money orders when ordering merchandise. You should notify your credit card company if you experience any problems.
Make sure that a vendor's website is secure for online transactions. Online vendors should use encryption to encode sensitive information such as credit card numbers. Most browsers indicate that a website is using encryption by showing a lock or key at the bottom of the browser window. Some browser have a "Safety" tab; selecting "Safety Report" will take you to information about encryption. If you cannot confirm that a website is secure, do not enter any information.
Keep copies of all transactions including receipts, credit card charges, correspondence, etc. For phone orders, make a note of the merchandise ordered, the price, promised delivery date, and any follow-up conversations. Get the name of the any persons you deal with on the phone.
If you have a problem with your order or with the merchandise, write a letter to the seller immediately giving all pertinent information. Make sure you keep a copy of this correspondence. Also notify your credit card company.
If the merchandise is not shipped within 30 days, you generally have the right to a cancel your order and receive a complete refund.
If you are unable to obtain satisfaction after notifying the seller of your problem, contact the consumer protection agency in the seller's state. And please let us know about it at PriceSCAN.com.